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AClarke42 · ‎01-02-2024

Hello,

I am entitled to free 6 months broadband as discussed via email, I have submitted evidence from my work coach.

Please void the latest bill

Thank you

Alison

Arne-TalkTalk · ‎02-02-2024

Hi AClarke42

Call us on 03451720088 They will be able to help

Sorry for any inconvenience caused

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Gliwmaeden2 · ‎01-02-2024

Further details here, @AClarke42, which also mention the need for a Referral Code:

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Gliwmaeden2 · ‎01-02-2024

It looks like you need a referral code, @AClarke42.

https://www.talktalkgroup.com/what-we-stand-for/affordability

Also: this says "no line" which suggests that there are no phone calls available.... odd.

Staff will clarify the situation, but it may not be possible to get this applied retrospectively.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

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