I arranged a new fibre and voip contract on the 18th of May, when I was reminded I was out of contract with my May bill ( estimated for June). Great all done contract emailed through. I also cancelled my call boost as we don’t use the phone very much now, just for mother in law really as emergency contact. Again confirmation boost was cancelled.
got the bill for June full price, no contract, boosts still on, surely a mistake. Called customer services 12th June,and no the contract was cancelled and they did not know why. I had not been informed by phone,text, email so was totally unaware. They also said boosts back on as when it cancelled it “reset” my system.
after multiple passes through the system I talked to someone who finally ( after 1h 15 min on the phone) said yes we will elevate and resolve and credit difference on a June bill, but could do nothing until recontracted on May bill overcharge. Cancelled boosts again, and system confirmed by email.
Since logging on subsequently multiple times it still says boosts still on so I cancel every time and get confirmation email but no change to account ??? Equally still says I will be billed as of today 6th July, the full rate with boosts. just what is going on? Why is a simple renewal taking over 2 months to sort out! Why am I still out of contract, why can’t I turn my boosts of.
please help.
nigel
