Get tailored support with your TalkTalk account and bills.
on 19-08-2023 11:27 AM
my boost contact ended i cancel it u are still charging me for boost £5
i try to sort this in texting they could not do it i have to phone speak to some one
been trying now cannot get throught am not a happy bunny
if i dont get sorted soon and leaving back to bt......
on 26-08-2023 09:30 PM
thanks will do
on 26-08-2023 07:28 PM
We recently had this issue for some reason their system seems to be having issues. My advice would be to contact customer service for help and also get in touch with Ofcom about getting reimbursement if they refuse to discount any costs.
on 23-08-2023 09:11 AM
Calls boost was cancelled on the 15/6/23 you have not been charged since.
on 22-08-2023 09:39 PM
ALREADY did security questions
on 21-08-2023 12:13 PM
Hi@tinbin
Where are you seeing that charge?, your latest bill, and your last bill doesn't show unlimited calls boost.
on 21-08-2023 09:35 AM
i canceled my phone boost not paying £16 but you are still charging me the £5 for the boost.....
craig
on 21-08-2023 09:09 AM
Hi @tinbin
I can help with this I first need to confirm some security questions
I have sent you a PM on the community
Regards
19-08-2023 11:35 AM - edited 19-08-2023 11:37 AM
Not sure how you would reach support by texting, @tinbin.
Chat support can do it - or phone.
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Staff are not back on here before Monday.
Which boost is it?
If your phone boost was £5.00 but the offer ended, it would have reverted to £16.00.
Or is it perhaps Supersafe?
If TV, only call centre staff can remove it anyway.