cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

charged for non connection

Anonymous
Not applicable
Staff
Private Message
Message 4 of 4

Hi,just noticed on my latest Bill  I'm being billed for two phone calls whilst I'm not disputing I made these calls what I am disputing that these calls were terminated by me before the connection was made  so can some one explain why this is so,I have always been under the impression that you only get charged if the connection was made when the other caller picked up their phone,whilst the amount is small I just want to know if this is the case for future reference. 

0 Likes
3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message
Message 2 of 4

Thanks Arnie I was obviously to slow in disconnecting 😐 

0 Likes

Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi @Anonymous

 

Ive checked the calls.

 

Even if the call goes to voicemail then that is classed as connected.  1st call was connected for 20 seconds, the other was connected for 1 second, both are rounded up to 1 minute and will have the connection charge applied. 

 

Regards.

 

 

0 Likes