contract renewal

[guitarman3]

hi guys. just been on to retentians and renewed my contract . full fibre 150 with voip  £28pm for 18 mths with first 3 months free. however to get the 3rd month free i have to call back in april for me to receive the discount. i was also promised there would be no cpi increase in april. if you kind people could confirm this that would be great.

cheers

[guitarman3]

just looked at my account and the new contract stated £30 pm for 18 mths and not £28pm as was agreed.  gonna call back and sort it out. doesn't say fixed price plus either.

[Gliwmaeden2]

Unless you asked to pay Fixed Price Plus, @guitarman3, you might find the new £3.00 applies from April  - it's not CPI related.

Supposed to be "better" than the idea of CPI + 3.7%, but, in fact for many of the lower priced products it works out as more expensive than the old method. Not a great solution from OFCOM!

See Talktalk's notice about April price rises:

 

Staff will respond later in the week to clarify.