direct debit failure

[leductung2000]

Just received the message from talktalk saying "We've noticed your recent Direct Debit payment of didn't reach us, and your bill payment is now overdue."....

"Because your payment didn't go through on time, we've had to add a £12.50 admin fee to your next bill. To stop this happening in future always make sure your payment reaches us by the due date shown on your bill."

Tried to call the bank, but the bank said that Talktalk did not try to take the money from the bank at all. 

I don't know what happened. Should I call talktalk and what number to call please. Many thanks

[Arne-TalkTalk]

Hi leductung2000

The direct debit is only going active on the 17th Dec, so any charge will be cleared as its a delay on our side. 

Sorry for any confusion. 

[ferguson]

Contact details and opening hours can be found here.

Otherwise, the support team here will hopefully be able to help.