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help with contract.

Nicknewark
Conversation Starter
Private Message

on ‎20-02-2023 04:15 PM

Message 6 of 6

Hi, I’m looking to move my mum over to BT, her current contract ends on 4th March 2023. When can I initiate the move with BT, do I need to wait until that date, or as I’m within a month can I do it now without penalty. Thanks 

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5 REPLIES 5

Nicknewark
Conversation Starter
Private Message
In response to Arne-TalkTalk

on ‎21-02-2023 05:42 PM

Message 1 of 6

Thanks for the help and advice, it’s appreciated. 

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Arne-TalkTalk
Support Team
Staff
Private Message
In response to Nicknewark

on ‎21-02-2023 12:34 PM

Message 2 of 6

There is no cancellation fee in the last 30 days,  once the transfer request is received a returns bag will be sent. 

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Nicknewark
Conversation Starter
Private Message
In response to Arne-TalkTalk

on ‎21-02-2023 11:26 AM

Message 3 of 6

@Arne-TalkTalk Thanks for the quick response, so that would be penalty free. Will TalkTalk send the packaging for the box and router to be sent back? 

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎21-02-2023 10:33 AM

Message 4 of 6

Hi Nicknewark

 

If your mum is within the last 30 days of the contract BT can request the line now. 

 

Sorry that she is leaving us. 

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Divsec
Community Star
Private Message TalkTalk

on ‎21-02-2023 08:43 AM

Message 5 of 6

Hi @Nicknewark https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737 should give you all the answers. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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