mystery amount

[chiller1]

there is a mystery amount of £1:92 on my next bill, when i looked into it it came up with call charges, 2 national & 2 mobile. when i went to my calls i only had 1 call, that was to another talktalk customer call charge 0,checked itemised bill same result 1 call charge 0.

could someone please look into this.

cheers

chiller 1

[Arne-TalkTalk]

No problem. 

[chiller1]

ok thanks anyway

[Arne-TalkTalk]

Hi @chiller1 Unfortunately the option to add an outgoing bar has been removed, so I cant add it anymore. Sorry.

[chiller1]

hi, that problem now sorted, changed browser to edge and i can see itemised bills but can't in chrome

[chiller1]

ok Arne put the block on please (as long as it's free)

thanks for sorting me out lol

[Arne-TalkTalk]

Emergency calls are always allowed 

[chiller1]

does that include 999 calls. just tried Edge and those calls showed up

[Arne-TalkTalk]

We can add an outgoing calls barr from this side , but you will not be able to call out to anyone.

[chiller1]

Hi Arne, what is the option (as long as it's free) i will look into using a different browser for my account

[Arne-TalkTalk]

There is an option for outgoing calls barr, but you (or someone in your house) uses the phone, Can you try to use a different browser for My Account and look at your June Bill 

[chiller1]

Hi Arne, thanks for your pm. i understand now what has happened but still can't fathom why they don't show up on itemised bill. is there any way to block all outgoing call (except for emergency)

[Arne-TalkTalk]

I've sent you a PM those calls where made.

[chiller1]

hi Arne, please find attached files, there is definately fishy going on. if these calls are genuine they should show up in the itemised list  THEY DO NOT so i would be thankful if these charges are refunded off my next bill

[Arne-TalkTalk]

When you log into my account , view itemized usage, and change the pull down menu to latest bill they should show then. 

[Gliwmaeden2]

Yes, it's very odd that you can't view it.

Staff will be back on Monday. 

[chiller1]

hi Arne then why dont they show up in my itemised calls so i can see who i am supposed to have called

[Arne-TalkTalk]

Hi chiller1

The costs are for 2 calls to a non TalkTalk customer, and for 2 calls to a mobile number which I suspect went to voicemail these calls are all valid and chargeable.

Regards.

[chiller1]

any answer to this please