tried to renew contract

[Gsuk1]

I was on the phone for 20 mins and kept getting put on hold. i explained my contract ends in 4 weeks and i would like to upgrade to 900mb/s fibre.

im currently on 500mb/s fibre.

whilst on hold the line got cut, nobody rung back.

I am now going to look elsewere for my broadband because talktalk cant be bothered to talk.

[Arne-TalkTalk]

Hi Gsuk1

Your fibre is provided via City Fibre, the only way to change speeds is to cancel and then reorder on the new profile, this unfortunately leads to a loss of service while the new order is processed. 

Apologies that this wasn't explained to you.

[Gsuk1]

After being transferred 4 times to different departments I have now been told to stay as I am because my full fibre 500 can’t be upgraded. 
they don’t know why. 
Time to cancel. 

[Gsuk1]

Thanks for reply, just spent 30 minutes in chat to be given a phone number to ring. 

[Gliwmaeden2]

Chat might be better, @Gsuk1, and you can screenshot  / keep a  copy of the transcript:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff on here can't set this up for you.