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voucher not received 2024

keystone
First Timer
Private Message TalkTalk

on ‎18-04-2024 01:05 PM

Message 4 of 4

Hi, I renewed my contract in February 2024, as part of the offer to renew I was offered a voucher for supermarkets/debit card which would be sent to me via email after 45 days and then I would have to claim it.

 

I haven't received anything via email and I have checked my junk email folder just incase it went there but nothing.

 

Please can you check my account to let me know how long it will be before it is sent and how long I have to claim it.  Thank you.

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
In response to keystone

on ‎22-04-2024 03:48 PM

Message 1 of 4

Thank you I will escalate this for you.

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keystone
First Timer
Private Message TalkTalk

on ‎22-04-2024 02:48 PM

Message 2 of 4

Have sent you a PM with the voucher details.

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎22-04-2024 01:27 PM

Message 3 of 4

Hi keystone

 

How much was the voucher for?  

 

Once issued, the voucher is valid for 3 months if not claimed in that time it cannot be re-issued. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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