Account renewal

[Murrell]

Hi. Was thinking of renewing my Fibre 65 contract. Blurb says I already have TV, so that part will not change. I was hoping that I may be entitled to a new 4K box if I renew, because the old one I've had for ages is very hit and miss. Any advice or comment would be much appreciated.

[angelique-TT]

Hi there Paulhague1. @ferguson is correct, please do start your own thread so that we can assist you further. 

[ferguson]

@Paulhague1 

As advised earlier, please start your own topic ( click here) and explain a bit more.

[Paulhague1]

Please help I can’t open my account

[ferguson]

@Paulhague1 

You have posted on old thread here. Please start your own topic and maybe explain a bit more what the problem is and what you're trying to do.

[Paulhague1]

Why can’t I open my account

[Paulhague1]

Can’t open my account

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Murrell]

Mission accomplished, thanks Again Karl. 👍

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Murrell]

Thanks Karl. I'll give it a go.

[Karl-TalkTalk]

Hi

All packages have an aspect of TV, but if you renew online, it will not automatically upgrade you to the new TV package and issue a TV Box.

I would suggest you give the Loyalty Team a call, and let them know you are interested in the new TV Box. Negotiate with them, see what offers they have, they may be able to offer a discount if they think you are hesitant about staying with TalkTalk.

Karl. 

[Murrell]

Many thanks for your quick response Karl. I'm still a bit confused. If I click on renew contract, it says I already have TV set up, and won't allow me to add it. Do I just assume the TV will be upgraded automatically?

[Karl-TalkTalk]

Hi

You can take the offer of a new TV box when you renew the contract,  Any previous TV charge will be removed, and this has been replaced with TalkTalk Entertainment at £5 per month that covers the rental of the new 4K TV box.

Thanks  

Karl.