At my wits end
on 18-04-2024 11:39 AM
Message 29 of 29
We have been having problems with our broadband for months now.
After numerous calls, live chats, several engineer visits, and a new router, we are still experiencing extremely poor internet service.
I find the phone calls and live chats extremely frustrating and to be honest a complete waste of time.
We have done all the checks, engineers have said there's nothing wrong with our wiring inside the house.
The new router temporarily seemed to fix the problem, but fast forward to now and it's worse than ever.
We have minimal connectivity, and at some points none at all, with devices not being able to connect at all.
I have reset the router, and this has not fixed the problem.
The white light on the router is on, I just want this fixing.
Labels:
- Labels:
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Connection
-
Engineers
-
Router
-
Wifi
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28 REPLIES 28
on 19-04-2024 01:26 PM
Message 1 of 29
Hi Oldbean11,
I've booked the appointment for - April 22 2024, AM - please let us know how you get on
Chris
Chris, Community Team
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on 19-04-2024 12:29 PM
Message 2 of 29
OK, I'll book the engineer and get back to you with the details
Chris
Chris, Community Team
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on 19-04-2024 12:28 PM
Message 3 of 29
Weds 8-1pm
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on 19-04-2024 12:23 PM
Message 4 of 29
Thanks, are you available any other days next week if Monday isn't available?
Chris
Chris, Community Team
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on 19-04-2024 12:19 PM
Message 5 of 29
Ok.
I am available Monday 8am-1pm.
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on 19-04-2024 12:17 PM
Message 6 of 29
OK, if you'd like me to arrange the engineer visit can you confirm:
- That you accept potential Engineers charges
- Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Thanks
Chris
Chris, Community Team
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on 19-04-2024 12:13 PM
Message 7 of 29
Yes thanks.
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on 19-04-2024 12:10 PM
Message 8 of 29
Yes it will
Chris, Community Team
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on 19-04-2024 11:59 AM
Message 9 of 29
Will it be an open reach engineer ?
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on 19-04-2024 11:58 AM
Message 10 of 29
OK thanks, would you like me to arrange the engineer visit?
Chris
Chris, Community Team
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on 19-04-2024 11:57 AM
Message 11 of 29
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on 19-04-2024 11:54 AM
Message 12 of 29
OK thanks. If you still have no internet connection we can arrange an engineer visit. If you'd like us to do this please let me know and I'll confirm some details with you
Chris
Chris, Community Team
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on 19-04-2024 11:22 AM
Message 13 of 29
Nothing related to the connections/cables inside the house has changed.
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on 19-04-2024 11:21 AM
Message 14 of 29
If it's easier could you just tell me which one it looks like from the guide - Your guide to main phone sockets - TalkTalk Help & Support
Chris
Chris, Community Team
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on 19-04-2024 11:20 AM
Message 15 of 29
It was fitted by a talk talk engineer on their visit a few weeks back.
I will try to upload a photo.
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on 19-04-2024 11:13 AM
Message 16 of 29
Thanks, which type of master socket do you have?
Chris
Chris, Community Team
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on 19-04-2024 11:12 AM
Message 17 of 29
One master socket, nothing else plugged in.
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on 19-04-2024 10:37 AM
Message 18 of 29
How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) other than the router?
Chris
Chris, Community Team
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on 19-04-2024 10:16 AM
Message 19 of 29
No it isn't.
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on 19-04-2024 09:42 AM
Message 20 of 29
OK thanks. Is your router currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support
Chris
Chris, Community Team
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