For queries about your TalkTalk broadband service.
on 18-04-2024 11:39 AM
We have been having problems with our broadband for months now.
After numerous calls, live chats, several engineer visits, and a new router, we are still experiencing extremely poor internet service.
I find the phone calls and live chats extremely frustrating and to be honest a complete waste of time.
We have done all the checks, engineers have said there's nothing wrong with our wiring inside the house.
The new router temporarily seemed to fix the problem, but fast forward to now and it's worse than ever.
We have minimal connectivity, and at some points none at all, with devices not being able to connect at all.
I have reset the router, and this has not fixed the problem.
The white light on the router is on, I just want this fixing.
on 19-04-2024 01:26 PM
Hi Oldbean11,
I've booked the appointment for - April 22 2024, AM - please let us know how you get on
Chris
Chris, Community Team
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on 19-04-2024 12:29 PM
OK, I'll book the engineer and get back to you with the details
Chris
Chris, Community Team
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on 19-04-2024 12:28 PM
Weds 8-1pm
on 19-04-2024 12:23 PM
Thanks, are you available any other days next week if Monday isn't available?
Chris
Chris, Community Team
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on 19-04-2024 12:19 PM
Ok.
I am available Monday 8am-1pm.
on 19-04-2024 12:17 PM
OK, if you'd like me to arrange the engineer visit can you confirm:
Thanks
Chris
Chris, Community Team
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on 19-04-2024 12:13 PM
Yes thanks.
on 19-04-2024 12:10 PM
Yes it will
Chris, Community Team
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on 19-04-2024 11:59 AM
Will it be an open reach engineer ?
on 19-04-2024 11:58 AM
OK thanks, would you like me to arrange the engineer visit?
Chris
Chris, Community Team
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on 19-04-2024 11:57 AM
on 19-04-2024 11:54 AM
OK thanks. If you still have no internet connection we can arrange an engineer visit. If you'd like us to do this please let me know and I'll confirm some details with you
Chris
Chris, Community Team
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on 19-04-2024 11:22 AM
Nothing related to the connections/cables inside the house has changed.
on 19-04-2024 11:21 AM
If it's easier could you just tell me which one it looks like from the guide - Your guide to main phone sockets - TalkTalk Help & Support
Chris
Chris, Community Team
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on 19-04-2024 11:20 AM
It was fitted by a talk talk engineer on their visit a few weeks back.
I will try to upload a photo.
on 19-04-2024 11:13 AM
Thanks, which type of master socket do you have?
Chris
Chris, Community Team
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on 19-04-2024 11:12 AM
One master socket, nothing else plugged in.
on 19-04-2024 10:37 AM
How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) other than the router?
Chris
Chris, Community Team
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on 19-04-2024 10:16 AM
No it isn't.
on 19-04-2024 09:42 AM
OK thanks. Is your router currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support
Chris
Chris, Community Team
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