Awaiting Openreach repairs.

[idj20]

Hello and good afternoon and hope you all had a good weekend.

My internet/landline phone has once again developed an issue last Wednesday and am still waiting on Openreach to carry out repairs. Are you able to offer any kind of updates? Please find enclosed my case number.

Best regards Ian D J 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[idj20]

To Karl.

Thank you, it is as I suspected all along. 😀 I'll keep my fingers crossed for updates.

Have a good day.

Ian D J.

[Karl-TalkTalk]

Hi

I've checked, and there is an open fault logged with Openreach. An engineer has been out, and the report from friday is that this job is now being passed to third party contractors.

So looks like there is further work required to restore a full service.

Thanks  

Karl. 

[idj20]

Hi Karl. 

The phone is still silent/some crackling and my internet is intermittent and when it is working I'm barely reaching 10 mbps at best cabled from router to my PC, which is no good for HD streaming and downloading X Box updates via Wi Fi.. I had a solid 50 mbps for a year (after repairs exactly last March) until it started cutting off last week and then noticed the phone is no longer working.

Here is a screenshot of my current speed. 

Regards Ian D Johnstone.

[Karl-TalkTalk]

Hi

Tests were failing last week with a cable fault and have since been repaired.  tests are currently clear with no issues showing.

Do you currently have a dial tone on the phone ?

Is your internet working ?

Can you describe any symptoms of the issue ?

Thanks  

Karl.