BroadBand connection suddenly spiking and dropping

[NathanGray]

Hi there, ever since yesterday I have noticed something quite out of the ordinary happening with our wifi connection. It has been fine for months and I would say close to perfect, but ever since yesterday it has been having these quick spikes kicking us off things that we are using and our MS on certain applications like discord going to over 5000.

I was just wanting to know if there's an issue going on in my area? or just in general as I cannot get onto the live chat to talk about the issue as it is telling me that all the Agents are busy. 

It is not just contained to one of my devices either, it seemingly effect's every device in the house at once during one of these spikes.

[Debbie-TalkTalk]

Hi Nathan

Apologies for this. Would you like me to order a returns bag with label today?

[NathanGray]

The return bag has not arrived so I'm going to just send it back using the relevant information provided on the website.

[Michelle-TalkTalk]

Morning,

Thanks for the update and please let us know how you get on.

Thanks

[NathanGray]

Been on talk talk support, they are sending us a new one for update 

👍

[Gliwmaeden2]

Unless you have a prepaid label from Talktalk, @NathanGray, you'll have to pay postage.

Better that staff send you one.

 

[NathanGray]

Hi there, I'm having a bit of an issue.

There was no returns label left in the box, could we have the details to where to send the package to?

[Michelle-TalkTalk]

Morning,

Thanks for confirming 🙂

Thanks

[NathanGray]

Sorry for the delayed reply, we have packaged it ready for us to send out tomorrow.

Thanks for the help.

[Michelle-TalkTalk]

Morning,

Yes please. Did you receive a router returns bag?

Thanks

[NathanGray]

Would you like us to package the other router with the materials provided and send it back?

[Michelle-TalkTalk]

Hi,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

[NathanGray]

After it tested after we got it, we have had 4 total days of up time with no issues so it has seemed to have fixed the problemm

[Michelle-TalkTalk]

Morning,

Just checking back in to see how the stability of the connection has been over the weekend? 

Thanks 🙂

[Michelle-TalkTalk]

Morning,

Thanks for confirming and we'll check back in with you on Monday to see how the stability has been.

Thanks

[NathanGray]

Hi Karl, new router arrived.

I'm going to test it for a couple of days to see if the connection is any better.

[Karl-TalkTalk]

No Problem 🙂

Karl 

[NathanGray]

Alright thanks, I'll let you guys know when it's arrived and connected up.

👍

[Karl-TalkTalk]

Hi

OK, we can see if these warnings are clear in the logs of the new router.

Karl

[NathanGray]

Hi Karl, we are just waiting for the router to arrive, I'll definitely let you guys know how it fairs when it gets here.

Just following up on what could be the cause of the issue on our current one.

When the internet disconnects I usually go into the router settings to check the error logs.

The disconnection is always followed by this warning at the exact same time. Hoping the new router will fix it.

[Karl-TalkTalk]

Hi

Give us a nudge when the router has arrived and is connected and we can see how things look from here 🙂

Thanks  

Karl.