Broadband connection / wifi dropping / stability

[koumster]

Hi Community !

Since Weds 04th December 2024 we noticed that the broadband / WIFI has been locking up and going offline and I have had to manually power off and on the router to get reconnected to the network.

Can you please check that Wifi Optimisation on my Sagemcom Fast 5364 is still DISABLED, as this was causing me problems in the past and the Wifi Optimisation was DISABLED to solve the issue.

Refer to Post made by me on ‎14-02-2024 03:00 PM (Broadband connection dropping)

Regards,

[Debbie-TalkTalk]

Hi @koumster 

Thanks for your reply.

I will run some line tests now and I will post back shortly.

Debbie

[koumster]

Hi Debbie,

It affects all devices, both Wifi and wired connections. The only way to get reconnected is to power cycle the router. Like I said it started happening last week and seems to be getting worse by the day.

Not sure whether this could be related to an issue with the cabling outside of the property due to the bad weather or router hardware issue.

If you check the logs for the BB connection to my property you will see how many times we've had to reboot the router

I have the following router: SagemCom (Device Ver: FAST 5364-3. T8)

Hardware Version: FAST5364 3.00

Software Version: SG4K100206

[Debbie-TalkTalk]

Hi @koumster 

I'm sorry to hear this.

We are no longer able to switch off WIFI optimisation on the line.

Can I just check, when you say the BB connection locks up, is this only wireless devices or is it also affecting wired connections too?

Which router do you have?