Broadband has not been activated

[Melin1]

My new package is not activated when it should of been activated today l have no internet my daughter can’t do her lessons for uni it is very frustrating no one is helping 

[Arne-TalkTalk]

Hi Melin1

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[ferguson]

OK, as I said the support team will hopefully pick this up tomorrow and advise you further.

[Melin1]

Hi its a new package with talk talk from the previous one l have been a customer for 12 years never had a problem like this 

[ferguson]

Really sorry to see this, is this a new package with TalkTalk from a previous one, or have you just joined as a new customer? The support team on here will hopefully pick this up tomorrow and assist.