Broadband issue

[Rifqat]

My broadband just has the flashing amber light for the past hour I’ve resetted it,turn it off but still experiencing this issues pls I need internet .What do I do I need to fix this urgently 

[Chris-TalkTalk]

The router was dispatched yesterday but it was sent to the billing address

Chris

[Rifqat]

Any updates on this cause I actually need internet and I’ve tried calling the line but it keeps redirecting me online 

[Gliwmaeden2]

@Rifqat, if your address needs correction in My Account, please also post about this in the billing section.

[Chris-TalkTalk]

Hi Rifqat,

Could you add your address to the private notes section of your community profile 

Thanks

Chris

[Rifqat]

Can you please not send it to the adress on my account cause I’ve been trying to change the adress but it’s not letting me change it 

[Debbie-TalkTalk]

Hi @Rifqat 

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[Rifqat]

No I haven’t tested with a different router cause I don’t have one will be grateful for a replacement 

[Debbie-TalkTalk]

Hi @Rifqat 

Thank you. I've completed a line test and this is clear - No faults detected.

Have you tested with a different router? We can send a replacement router for testing.

[Rifqat]

Done

[Debbie-TalkTalk]

Hi @Rifqat 

Please can you also add your TalkTalk landline number or account number to your Community Profile, we can then locate your line details.

Thanks

[Rifqat]

Done now pls I need some help cause I’ve also tried connecting it with a micro filter but still it’s showing flashing amber and I need internet .i need to use what I’m paying for 

[Anonymous]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

@ferguson, Simon 632 already has a topic from this morning. 

https://community.talktalk.co.uk/t5/Broadband/No-internet/td-p/3065687#M870837

[ferguson]

@Simon632 

As mentioned elsewhere, please start your own topic if you need help.

[Simon632]

• Do you know how long your Internet been off,  mine be off at least 12 hours

[KeithFrench]

Have you tried moving the router to the test socket, which is behind the master socket's removable faceplate? Connect it with a known good microfilter.