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Broadband help

For queries about your TalkTalk broadband service.

CISCO AnyConnect not working

AnaCS
First Timer
Private Message TalkTalk

on ‎17-10-2024 04:47 PM

Message 7 of 7

Hi. Almost overnight I stopped being able to connect to CISCO AnyConnect. I've spent a lot of time in in the help chat and it's still not working, which is impacting ability to work from home. I see some people have managed to have their firmware reset or something like that to fix this issue. Can this be done for me, please?

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6 REPLIES 6

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to AnaCS

on ‎18-10-2024 11:23 AM

Message 1 of 7

Hi @AnaCS 

 

I'm so glad to hear this 🙂

 

I've sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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AnaCS
First Timer
Private Message TalkTalk

on ‎18-10-2024 11:13 AM

Message 2 of 7

Thanks @Debbie-TalkTalk! It seems to be working now!

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to AnaCS

on ‎18-10-2024 11:06 AM

Message 3 of 7

Hi @AnaCS 

 

Thank you 🙂

 

I've made a change to your router firmware, please can you retest?

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AnaCS
First Timer
Private Message TalkTalk

on ‎18-10-2024 10:59 AM

Message 4 of 7

Thanks @Debbie-TalkTalk (and ferguson). I've now added my account number and name to the community profile. Please do take a look at this.

 

Many thanks,

Ana

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎18-10-2024 06:33 AM

Message 5 of 7

Hi @AnaCS 

 

Apologies for this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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ferguson
Community Star
Private Message TalkTalk

on ‎17-10-2024 04:49 PM

Message 6 of 7

This may be due to a known issue. If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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