Can't access VPN since last week
on 06-05-2022 11:45 AM
Message 10 of 10
Hi there! I have been unable to access my VPN since last week and have seen some others have had similar issues - the problem being a firmware update to their router? I can access using other locations. Please can someone look into this for me?
Many thanks. S.
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9 REPLIES 9
on 06-05-2022 03:43 PM
Message 1 of 10
Hi
If you start your own thread (new message), we’d love to help.
We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.
It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.
Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.
Thanks
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 06-05-2022 03:40 PM
Message 2 of 10
HI, same I have been off for week and now cant access my VPN can some help me please?
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on 06-05-2022 01:22 PM
Message 3 of 10
No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 06-05-2022 01:21 PM
Message 4 of 10
That's great, thanks very much Karl.
I'll check it when I'm at home tonight and reply to let you know how I get on.
Thanks. S.
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on 06-05-2022 12:43 PM
Message 5 of 10
Hi
All done. Just need you to retest.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 06-05-2022 12:29 PM
Message 6 of 10
OK. that's great, you can carry on now. Please can you let me know as soon as its done?
Thanks. S.
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on 06-05-2022 12:12 PM
Message 7 of 10
Hi
I can push an update from here, will cause a downtime of about 10 minutes. Just need you to let the router do its thing.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 06-05-2022 11:53 AM
Message 8 of 10
Hi Karl,
Thanks for the swift response. I am not at home but my wife is. Do we need to do anything/ not do anything?
Thanks. S.
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on 06-05-2022 11:48 AM
Message 9 of 10
Hi
I can update the router for you, when is the best time to do this ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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