Can't create VPN to work from home

[tlktlkuser501]

I set up a VPN to connect to my work network in order to work from home, I was able to get everything set up until I got to the stage to log in to the VPN and it couldn't connect to the work network, I can't ping the work network and receive a response either. A colleague told me he had a similar issue with setting his up, he's a talktalk customer on the same router as I am and was told he had a firmware update pushed to his router and it fixed his issue. I tried to call phone support but was sent generic info more tailored to checking your actual internet works so hoping someone here has an answer.

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

[ferguson]

Thanks for the feedback, belated though it is.  🙂

[tlktlkuser501]

Apologies for such a delayed reply but this did resolve my issue should anyone be facing a similar issue

[Debbie-TalkTalk]

Hi tlktlkuser501

I have checked and I can confirm that the router has the correct firmware version with the VPN fix.

Please let us know how you get on.

Thanks

[tlktlkuser501]

Hi Michelle, I've restarted my router and will check if it worked when I'm home from work but I did reset my router the other day after the firmware update was pushed and didn't seem to have an effect but will update you once I'm home

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Could you try powering down the router and then try connecting again please.

Thanks

[tlktlkuser501]

Hi Karl, unfortunately doesn't seem to have fixed the issue

[Karl-TalkTalk]

Hi

All done now, please give the connection a test.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

Firmware being pushed now.

Karl.

[tlktlkuser501]

Hi, sorry for delayed reply but yes that would be perfect thankyou

[Karl-TalkTalk]

Hi

got the details here, is it OK to push the firmware now ?  

Should take around 5 minutes.

Karl.

[tlktlkuser501]

Hi Karl, thanks for the quick response, have updated that info

[Karl-TalkTalk]

Hi

Add your home phone number or account number to your 'Community Profile' and I'll take a look.

Karl