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Broadband help

For queries about your TalkTalk broadband service.

Cancel the service

UmarSpa
First Timer
Private Message

on ‎14-11-2022 12:31 PM

Message 3 of 3

Hi,

 

I want to cancel my broadband service.

 

I am abroad, and won't be able to call you regarding this. Is it possible to communicate via email or here? 

 

ps: I am happy to ask a friend to return the equipment, if necessary.  

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎17-11-2022 10:08 AM

Message 1 of 3

Hi UmarSpa

 

Sorry that you are cancelling, we cannot process cancellations on the community as you are abroad the best option may be live chat (you may have to use a VPN) Speak to a Person | Contact Us | TalkTalk Help & Support

 

Hope that helps 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎15-11-2022 11:42 PM

Message 2 of 3

@UmarSpa, a while ago you were intending to complete a change of ownership form:

 

https://community.talktalk.co.uk/t5/Billing/CHANGE-OF-OWNERSHIP-FORM/td-p/2919878

 

Did this just fall through?

 

It is a complicated business cancelling from abroad. It isn't possible to email or cancel via Chat. 

 

You may have to swallow the costs of ringing: 03451 720088 and there can be a considerable waiting time in the queue. Open hours 9am - 7pm Monday to Friday, till 6pm Saturday UK time,  so GMT.

 

But wait first for staff to reply.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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