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Broadband help

For queries about your TalkTalk broadband service.

Cancelling talktalk

macmac1
Team Player
Private Message
Message 7 of 7

My daughter is moving and doesn't require tt broadband any longer. Does she HAVE to phone or can she cancel online ?

 

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6 REPLIES 6

Message 1 of 7

Hi

 

Community are always here for help or advice 🙂

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 7

thanks everyone 😁😁

Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 7

Hi macmac1

 

Cancellations do have to be done on the phone  03451720088 , by the account holder. 

 

Hope that helps.

Message 4 of 7

As mentioned in the link I posted. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - TalkTalk Help & Support
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 7

Unless out of contract, @macmac1, expect early termination fees. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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ferguson
Community Star
Private Message TalkTalk
Message 6 of 7

You can only cancel by phone.

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - TalkTalk Help & Support