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Cannot connect to router wirelessly

gowerboy1
First Timer
Message 13 of 13

I have a talk talk Huawei router and Powerlink (?) extender.

 

I can pick up signal on a tablet from the extender but the two PCs that are next to the router will not connect wirelessly even though I have had no problems since it was installed (10 years ago?). I have connected one PC to the router using an ethernet cable and that is working ok. The signal strength is good 36 mBs .

 

I've done all the turning on and off and resetting the router and that makes no difference

 

Help would be appreciated

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12 REPLIES 12

Message 1 of 13
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gowerboy1
First Timer
Message 2 of 13

Thanks Debbie

 

Will do

 

Geoff

Message 3 of 13

Hi gowerboy1

 

I can now see the details in your Community Profile, thank you.

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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gowerboy1
First Timer
Message 4 of 13

I've used two different machines and three browsers and they are all the same - first page OK then can't see button to go from second page to third page

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Message 5 of 13

Hi gowerboy1

 

Have you tried this using a different device or browser?

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gowerboy1
First Timer
Message 6 of 13

Hi Debbie

 

I can't get past the second screen on the profile update as I can't scroll down to the next button

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Message 7 of 13

Hi gowerboy1

 

Please let me know once your profile has been updated and I can send out the replacement router.

 

Thanks

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gowerboy1
First Timer
Message 8 of 13

Thank you

Debbie-TalkTalk
Support Team
Message 9 of 13

Hi gowerboy1

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router for testing.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Message 10 of 13

Perhaps the router needs swapping out in case it has a hardware fault on it. I'll ask TalkTalk to consider this for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

gowerboy1
First Timer
Message 11 of 13

The router is a talk talk Huawei HG633.

 

I left the machines for about three hours and thought that before I replied that I would check if the machine (a laptop) that had the ethernet cable would work without it - it has!!!!

 

I then checked the PC and this is now working wirelessly

 

Maybe the router was having a rest before it watched the football

 

I have no idea what had happened

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KeithFrench
Community Star
Message 12 of 13

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What are the WiFi specifications of the WiFi network adapters in these two PCs?

3. Do you get any error messages when you fail to connect, if so please include a screenshot of them?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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