Changing channels on router?

[wJanet1]

Good afternoon,

Hope someone can help. After a few problems with my system which is a bit better, I'm now having trouble streaming programmes, from late afternoon and at night it's impossible. the same with my internet very slow. I did a speed test on my account, they said it was really slow and reset my router, sadly it has not solved the problem. I did a wi-fi analyser that scans what channel people are using, mainly channels 1,6,11 is there another channel i could use on 2.4 gh without losing connection as it's really busy and it was thought that's what's slowing everything down.

Thankyou

wJanet1

[Mandisa-TT]

Great! @wJanet1 @KeithFrench will be able to look into this for you.

[wJanet1]

Hi,

Thanks for your message, I am at home now.

wJanet1

[Mandisa-TT]

Thank you so much @KeithFrench for your help.

[KeithFrench]

Hi @wJanet1 

I would be very happy to help you if you want it.

[siphosethu-TT]

Thank you very much @Gliwmaeden2, would appreciate the help.

[Gliwmaeden2]

@wJanet1, you may need to work with @KeithFrench for a resolution. He has offered help in the past, such as here:

https://community.talktalk.co.uk/t5/Broadband/wi-fi-keeps-dropping-out/td-p/3137075#M883606

You may need to stick with his step by step support.

[siphosethu-TT]

Hi there @wJanet1, I'm really sorry about the issue you are having. The streaming must be affected by the slow speeds which we are going to look into. Please confirm if you are currently at home. Thanks