Cisco AnyConnect VPN not working

[mikep4]

Hi

I seem to be having the same issues as others with Cisco AnyConnect. No internet access and no VPN connection to my work laptop. I am having to hotspot to able me to work. My company has told me it’s down to a firmware update sent out by TalkTalk and to ask if this can be removed.

Could this issue be resolved please.

Many thanks

[Michelle-TalkTalk]

Hi mike,

Glad to hear this 🙂

Michelle

[mikep4]

Hi @Michelle-TalkTalk , I have just tried connecting and it is now working again!!  

Perhaps we were having an issue with our VPN and it was just a coincidence that this was the first time I had used it at home since the reset.  

Thank you for your prompt response!

[Michelle-TalkTalk]

Hi mike,

I'm sorry to hear this. I've checked and I can see that the version of firmware hasn't changed so VPN should be working ok. What happens when you try to connect to the VPN?

Thanks

Michelle

[mikep4]

Hi @Debbie-TalkTalk , I had an issue with my broadband speed this week and TalkTalk tech support reset my router to factory defaults.  Now I am having the same issue connecting to Cisco AnyConnect on my work laptop.  Would you be able to have a look and apply the same fix as you did before please?  

Thank you.  

[Debbie-TalkTalk]

Hi @mikep4 

That's great, thanks for letting me know.

Debbie

[mikep4]

Thank you @Debbie-TalkTalk that has fixed the issue. All working now!

[Debbie-TalkTalk]

Hi @mikep4 

Apologies for this.

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

[ferguson]

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.