Complaint ref CMP 759710

[Matelan]

I have been offline now for 14 days. TT engineer has just been and confirmed my thoughts that this is a BT open reach issue. I cannot reply to my complaint handler now so please can you ask  someone to call me now. Jodie was dealing with this and I want  a BT  engineer booked tomorrow. THE WAY THIS COMPLAINT HAS BEEN DEALT WITH IS AN ABSOLUTE DISGRACE!! Please also confirm my complaint is still open. Thank you

[Michelle-TalkTalk]

Morning,

How are you getting on? Do you still need assistance with this?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Matelan

I'm really sorry to hear this. We can take a look at this fault for you.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

[Matelan]

This tells me they have closed my complaint if they are trying to send me to online chat…