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Broadband help

For queries about your TalkTalk broadband service.

Complaint ref CMP 759710

Matelan
First Timer
Private Message TalkTalk

4 hours ago

Message 3 of 3

I have been offline now for 14 days. TT engineer has just been and confirmed my thoughts that this is a BT open reach issue. I cannot reply to my complaint handler now so please can you ask  someone to call me now. Jodie was dealing with this and I want  a BT  engineer booked tomorrow. THE WAY THIS COMPLAINT HAS BEEN DEALT WITH IS AN ABSOLUTE DISGRACE!! Please also confirm my complaint is still open. Thank you

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Matelan

4 hours ago

Message 1 of 3

Hi Matelan

 

I'm really sorry to hear this. We can take a look at this fault for you.

 

Please can you add your name and TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

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Matelan
First Timer
Private Message TalkTalk

4 hours ago

Message 2 of 3

This tells me they have closed my complaint if they are trying to send me to online chat…


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