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Connection dropping out

jetman
Team Player
Message 9 of 9

Hi,

I have a problem with my connection randomly dropping out.

A reboot always fixes it, it doesn't come back for a few days, usually. it's happened twice today hence me coming here.

My router was changed around 2020.



It is a TalkTalk Wi-Fi Hub, version SG4K10002816t

When I go to the service centre page it states the following:



We have not been able to identify your router of its software version.



When I click for more info I get the following:

About Your Router

Our health check was unable to identify the router you have connected or its software version.

This usually occurs with a third-party router but can sometimes happen when a TalkTalk router is being used.

If your service is working fine, there's no need to contact us. If not, we’d suggest speaking to one of our team.



I am on Fibre 150 and when it works it's great, can you help?

I saw that a firmware update may fix this, is this available to download from somewhere?



Thanks,

Jason

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8 REPLIES 8

Message 1 of 9

Hi jetman

 

No problem. Only our Future Fibre Team can provide support at the moment.

 

We should hopefully be able to help with these queries over the next few months.

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jetman
Team Player
Message 2 of 9

ok, thank you.

I was on a previous service and have been with Talk Talk for over a decade using this support, I didn't realise I had to use a different site.

 

No problem.

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Message 3 of 9

Hi jetman

 

Yes if you don't have a landline.

 

Thanks

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jetman
Team Player
Message 4 of 9

I had a 150 fibre connection installed around four months ago, does this make me a future fibre customer?

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Message 5 of 9

Hi jetman

 

Are you a Future Fibre customer?

 

You would need to contact our Future Fibre Team to discuss this.

 

There is a chat now button at the bottom of this help page FUTURE FIBRE

 

Thanks

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jetman
Team Player
Message 6 of 9

Hi Debbie,

The number on my profile was my number, but I have switched to fibre broadband only, no telephone service now.

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Debbie-TalkTalk
Support Team
Message 7 of 9

Hi jetman

 

Have you added the correct landline number to your Community Profile? (please do not post the number on this thread)

 

Thanks

 

Debbie

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Divsec
Community Star
Message 8 of 9

Hi @jetman the team here will take a look, unfortunately we cannot download and update ourselves. 

I don't work here and all my opinions are my own.