Connection dropping

[Gangerlv]

Hi, im experiencing a lot of broadband dropouts, can someone please check the line?

Its nearly impossible to work from home .

Cheers

[Chris-TalkTalk]

That's great news, thanks for letting me know 🙂

Chris

[Gangerlv]

Hi Chris,

yes i have, speed is back to normal 50+.

thanks

[Chris-TalkTalk]

Hi Gangerlv,

Just checking in, how are you getting on, have you had chance to to switch the router off for 30 minutes and retest yet

Chris

[Chris-TalkTalk]

Ok thanks, could you switch the router off and leave it off for at least 30 minutes then switch back on and retest. Please let us know if there's any improvement

Chris

[Gangerlv]

Hi Chris, yes up to 13 down and 19 upload.

thanks

[Chris-TalkTalk]

Hi Gangerlv,

Do you get slow throughput speeds if connected directly to the TalkTalk router?

Chris

[ferguson]

OK, thanks for that. Wait and see what the support team say when they are back online from Monday. In the meantime please leave the router connected at the test socket. 

[Gangerlv]

Wired, wireless is done by Ubiquity. Router is used as a modem only.

[ferguson]

Are these speedtest results wired, wireless, or both? 

[Gangerlv]

Ok, got it plugged in at the master socket, now router is showing 60+ down, but when speed tested im getting only 13 max down.

thanks

[Chris-TalkTalk]

Hi Gangerlv,

It will be fine to move the router to the test socket. We really need to test at the test socket to make sure the problem isn't with the extension socket/wiring in your home

Chris

[Gangerlv]

No, it is not at the test socket. Not even at master socket.  It is where it was for 3 years without an issue. I could plug it in at the master socket, but will it not flag as another dropout for DLM?

thanks

[Debbie-TalkTalk]

Hi Gangerlv

Thank you. I've checked the line test is detecting a potential fault towards the property.

Is the new router at the test socket? When you connected the new router did you also use the new cables and filter?

[Gangerlv]

Hi Debbie, ye the new one is online.

thanks

[Debbie-TalkTalk]

Hi Gangerlv

Is the new router connected at the moment? (So I can check the current sync speed)

We advise to leave the new router connected for at least 48hrs without rebooting to allow DLM time to monitor and adjust the profile/speed.

Thanks

Debbie

[Gangerlv]

Hi Karl, got my new router. Thanks, but it was getting speeds up to a 15Mb a sec. Old one had up to a 60.

Kept it plugged in for a couple of days and speed didnt increase, so plugged old back and it was getting download speed of 1.5. So new one was plugged back in.

Looks like the line needs to be reset after all the droputs.

please advise.

thanks

[Karl-TalkTalk]

Hi

ok, one is on the way.

Thanks  

Karl. 

[Gangerlv]

Yes please, had this router for quite a few years now.

thanks

[Karl-TalkTalk]

Hi

tests are clear but I do see some drops.

would you like to try another router to rule out a hardware issue?

Thanks  

Karl. 

[Gangerlv]

Hi Karl, should be ok now.

Thanks