D-Link Router Model DSL 3782

[jmdor]

I'm having problems with my wifi calls dropping out on my Samsung phone.  Also sometimes I can't stream music and look up other websites at the same time, getting a message saying I don't have sufficient bandwidth.  I Googled the router and it seems it is 'end of life' and not receiving updates since 2024.  Not much luck with online chat or phoning talk talk.  Should they be replacing this router?  Does anyone think it would help?  Many thanks for any ideas.

[amahle-TT]

Please use the steps below to reconnect.

1. Select the wireless icon at the bottom right of your screen.
2. Choose your wireless network name from the list.
3. Tick the Connect automatically box, and then click Connect.
4. Enter your password and click Next.

[jmdor]

TALKTALK974BDA

[amahle-TT]

Do you know the name of your WiFi network?

If you don't have this already it may be written on the back of the router, labelled "SSID" or "WiFi Network Name". With some routers it would also be provided on a card supplied with the router.

[amahle-TT]

So, you can confirm that the router is clear of obstruction.

Please wait a moment while we retrieve some information on your WiFi network.

[jmdor]

There is a door between the router and the room I use the phone in

[amahle-TT]

Is the TalkTalk router clear places so it's signal is not obstructed?

To confirm, check that the router:

• faces outwards into the room it's located in
• is not placed inside a cupboard or other concealed location
• is not on the floor or a low shelf

[jmdor]

no

[amahle-TT]

Is the TalkTalk router located close (within 1 metre) of any large electrical appliances?

[amahle-TT]

Based on what you've told me it seems you may have an issue with WiFi coverage in part of your home.

Your WiFi signal can be affected by obstructions - like thick walls and furniture - between your devices and the TalkTalk router, as well as interference from other electrical devices. The distance from the TalkTalk router will also affect it.

You can help minimize the effect of these by ensuring the best possible location of your TalkTalk router equipment.

I can check this with you now.

[jmdor]

It could be if I disconnect the cable from the adapter that goes to the TV.  

[amahle-TT]

Could you please tell me if you have a laptop or a computer which is currently physically connected to the router (uses the Yellow cable) or a computer/laptop that could be connected like this if needed?

This will be helpful in diagnosing whether the issue is being caused by your wireless network - don't worry if you don't, we can still continue with diagnostics.

[jmdor]

Wifi

[amahle-TT]

We can continue here in public, are the devices you are experiencing problems with connected to the Internet through WiFi or via an Ethernet cable connection, wired directly to your router or a combination of both?

[jmdor]

Do we have to keep communicating via the Community or can we message direct?

[jmdor]

Windows 10

[amahle-TT]

Do you know the type of Operating System is in use on your laptop? 

Windows
Mac OSX

Other OS

[jmdor]

Mobile phone Samsung S22 is having the problems.  My laptop is mostly OK, but sometimes says there is insufficient bandwidth

[amahle-TT]

I'll need you to perform some checks. Can you tell me what type of device you are using when you experience problems?

If the problem you're experiencing is affecting more than one device, what's the main device you can use for testing with me now?

[amahle-TT]

Thank you for confirming

[jmdor]

I mostly use the phone in a downstairs room, so I'm not sure.  The calls start OK then after a few minutes words get missed and often the call cuts off completely