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DG8401W Kernel panic

Gascousers
First Timer
Private Message

on ‎10-04-2022 09:21 PM

Message 6 of 6

My DG8041w router keeps randomly resetting. I have had line tested, engineer visits, etc. Wasted efforts. Looked at the user log and identified its Kernel Panic. After searching the forum I understand a firmware update fixes it. Is this correct and how do i get it.

Many thanks for any assistance.

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5 REPLIES 5

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Gascousers

on ‎11-04-2022 09:31 AM

Message 1 of 6

Hi Gascousers

 

Thank you 🙂

 

Debbie

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Gascousers
First Timer
Private Message

on ‎11-04-2022 09:30 AM

Message 2 of 6

Thank you Debbie, will do. Great service.

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Gascousers

on ‎11-04-2022 09:17 AM

Message 3 of 6

Hi Gascousers

 

Apologies for this.

 

I've just made a change to your router firmware. Please can you monitor the connection and let us know how it compares.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Gascousers
First Timer
Private Message
In response to KeithFrench

on ‎11-04-2022 09:15 AM

Message 4 of 6

Many thanks Keith, appreciate the help. Just went down again as I was posting my thanks

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎10-04-2022 09:58 PM

Message 5 of 6

I will ask the TalkTalk support on this forum to update it for you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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