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For queries about your TalkTalk broadband service.

DG8401W Kernel panic

Gascousers
First Timer
Private Message

on ‎10-04-2022 09:21 PM

Message 6 of 6

My DG8041w router keeps randomly resetting. I have had line tested, engineer visits, etc. Wasted efforts. Looked at the user log and identified its Kernel Panic. After searching the forum I understand a firmware update fixes it. Is this correct and how do i get it.

Many thanks for any assistance.

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5 REPLIES 5

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Gascousers

on ‎11-04-2022 09:31 AM

Message 1 of 6

Hi Gascousers

 

Thank you 🙂

 

Debbie

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Gascousers
First Timer
Private Message

on ‎11-04-2022 09:30 AM

Message 2 of 6

Thank you Debbie, will do. Great service.

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Gascousers

on ‎11-04-2022 09:17 AM

Message 3 of 6

Hi Gascousers

 

Apologies for this.

 

I've just made a change to your router firmware. Please can you monitor the connection and let us know how it compares.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Gascousers
First Timer
Private Message
In response to KeithFrench

on ‎11-04-2022 09:15 AM

Message 4 of 6

Many thanks Keith, appreciate the help. Just went down again as I was posting my thanks

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎10-04-2022 09:58 PM

Message 5 of 6

I will ask the TalkTalk support on this forum to update it for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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