My WiFi hub seems to be broken. How might I arrange a replacement?
It's the WiFi Hub, and all it does is endlessly blink an orange light. Not only is there no Internet but the router no longer appears on the network, even with a wired connection so I can't log on to it. I've done a factory reset, I've left in powered down for some time, used the test socket, tried new cables but the issue is unchanged. I have an old talktalk router from years ago and that works with the same socket / cables, but performance is poor and I'm sure it's insecure from being years out of date. So, that old router proves the line, cables, general environment are fine but the WiFi Hub just blinks at me and sulks, whatever I do.
Coincidentally it's been unstable for a few weeks requiring daily power cycling, but advice here was it's maybe a firmware bug and I should arrange a remote update. The unit has died before I could do that. Thanks!
