Broadband help

inHen · ‎17-03-2023

Can someone please check if my firmware is up to date?

I have SG4K100136

I’m getting full upload speeds but download is dropping off to 0.07mbps

According to the fault report I got the problem is fixed but I still can’t use broadband.

Karl-TalkTalk · ‎17-03-2023

Hi

There is an outage affecting your line.

You can check for updates here :

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Our teams are looking into this currently.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

inHen · ‎17-03-2023

I have added my home phone number to my profile thanks Karl

inHen · ‎17-03-2023

Done

Karl-TalkTalk · ‎17-03-2023

Hi

There is a later version of Firmware, however there will be a delay to update the firmware due to maintenance across the server platform.

The current firmware you have however should not cause speed issues.

can you add your home phone number or account number to your 'Community Profile' so we can look at your connection.