Fast Broadband too slow for Ring doorbell

[jackjohnson]

I have just bought a Ring 4 for peace of mind as I’m newly disabled.

I am on “Fast Broadband” because fibre is not available at my location.

The expected download speed of my service is adequate at 22 Mbps, but the upload speed a mere 1 Mbps meaning that live view simply doesn’t work before the visitor has already given up and walked away.

Is there anything at all I can do, such as sacrificing some download speed for upload?

I have the FAST 5364-3.T8 (version SG4K10002816t).

Thanks all.

[Debbie-TalkTalk]

Hi jackjohnson

If you log into My Account, can you see anything under offers and upgrades?

[martswain]

@jackjohnson  have look in Offers and Upgrades in your TT online account.

Check what is available at your address using this checker.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[jackjohnson]

Thank you both.

Is there any way of finding out when/if fibre will be available to me?

[Debbie-TalkTalk]

Hi jackjohnson

I can see that martswain has answered your question in regards to upload speed.

Thanks

Debbie

[martswain]

Sorry to tell you the answer is no.

The maximum theoretical upload speed on an ADSL2+ standard is 1.4 Mbps, but TT seem to use a profile where the upload is capped at 1 Mbps.