Fast Broadband too slow for Ring doorbell

[jackjohnson]

I have just bought a Ring 4 for peace of mind as I’m newly disabled.

I am on “Fast Broadband” because fibre is not available at my location.

The expected download speed of my service is adequate at 22 Mbps, but the upload speed a mere 1 Mbps meaning that live view simply doesn’t work before the visitor has already given up and walked away.

Is there anything at all I can do, such as sacrificing some download speed for upload?

I have the FAST 5364-3.T8 (version SG4K10002816t).

Thanks all.

[KeithFrench]

 Let me know how it goes after the upgrade.

[jackjohnson]

I have been assured that my landline will continue to work, with the same number. So thank you everyone and hopefully I'll have a working Ring doorbell on 24th!

[Anonymous]

Hi,

Ok, please let us know how you get on.

Thanks

[jackjohnson]

Thanks @Anonymous

It does say "Your existing contract, landline phone number and extra services won't change" but as my landline is vital for Telecare I shall do as you suggest.

[Anonymous]

Morning,

I'd recommend Live Chatting the Future Fibre Team directly as they will be able to check and confirm if this will also include a voice service or not. They are available from 9am today.

Your Future Fibre Support Hub

Thanks

[jackjohnson]

Except this just in!

Hi,
We've got great news. Our rollout of Future Fibre broadband is happening nationwide and we've arranged for an engineer from our partners Openreach to install it in your home.

As a loyal TalkTalk customer, your upgrade is free of charge. Your existing contract, landline phone number and extra services won't change, and you'll enjoy a broadband service that's faster and up to 5x more reliable.

Your Openreach engineer appointment is on 24 Mar between 1PM-6PM.

But Future Fibre is the one without a landline, so are they saying that this is in addition to my existing setup?

[jackjohnson]

Thanks @KeithFrench

Your suggested changes did improve things, but unfortunately I am still crippled by the infrastructure. 

[KeithFrench]

No problem.

[jackjohnson]

Thanks @KeithFrench

I wlll send you a message.

[Debbie-TalkTalk]

Thanks @KeithFrench 🙂

[KeithFrench]

Hi @jackjohnson 

If you would like to send me screenshots from this analyser, then I will take a look at them for you.

I will need to know which network name(s) (SSID) is/are your one(s). Please get screenshots (most Android devices can take a screenshot with the simultaneous pressing of the power & volume down keys, but some require volume up, not down) of these views outlined over the next below:-

• Channel graph (2.4GHz)

• Channel graph (5GHz)

• Time graph (let it run for 5 mins before taking the screenshot)

• AP List

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this just puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so as I can find it easily.

[Debbie-TalkTalk]

Hi jackjohnson

@KeithFrench provides really good advice on improving wireless performance.

Could you help please Keith?

Thanks

[jackjohnson]

Hi, and thanks for the reply.

I've used an app (WifiAnalyzer) and used the recommended channels. It made no discernible difference. 

[Chris-TalkTalk]

OK thanks, I can see that you upstream speeds don't match the recommended but I can also see that local wifi channels are congested which could, at least in part, be contributing to the problem. Is the ring door bell near the router?

Chris

[jackjohnson]

Hi, and thank you.

It recommends 2 Mbps. I thought less may provide choppy (but acceptable) video, but in reality the visitor walks away before the live video feed even appears.

[Chris-TalkTalk]

Hi jackjohnson,

I'm sorry to hear that you can't upgrade to a fibre service with a landline, does the ring doorbell give a minimum required upstream speed?

Chris

[jackjohnson]

I'm in a live chat but I'm told that if I have a landline it is not available to me.

"We have Fibre to the premises which is Future Fibre and that is what is available in your area.

We also have Fibre to the cabinet which does include landline and that is currently not available on your area.

You are in an area only where only Future Fibre is available ."

[Debbie-TalkTalk]

Hi jackjohnson

If you give our Loyalty Team a call then they can check this for you.

Thanks

Debbie

[jackjohnson]

Thanks all.

The bt checker does indicate fibre is available; thank you for that link.

"Offers and Upgrades" is interesting... As previously mentioned I'm disabled and have telecare on my landline. 

If I say I need a landline, I am offered "SuperSafe Security Boost", no fibre of any speed. If I change that to no landline required I am offered both "FTTP 150 Data Only" and "FTTP 500 Data Only".

I do need a landline.

[Debbie-TalkTalk]

SNAP @martswain 🙂