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Broadband help

For queries about your TalkTalk broadband service.

Firmware update request for vpn issues

chrispattinson
Participant
Private Message

on ‎27-04-2023 12:03 AM

Message 23 of 23

Hello talktalk, can I please request a router firmware update as my work vpn drops constantly on a wired connection.

 Thanks Chris.

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22 REPLIES 22

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎28-04-2023 10:00 AM

Message 21 of 23

Hi Chris

 

Would you like me to send a replacement router for testing?

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎27-04-2023 06:47 AM

Message 22 of 23

Hi Chris

 

I can see that you are using the HG633 router and this has the latest firmware version. Would you like me to send you a WIFI hub and a returns bag for your current router?

 

Thanks

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