Help with router

[MClarke]

I have been having an issue for about two months where the router will reject access i.e. trying to connect will bring up an error message "Router refused connection"

This problem will kick me off and prevent me from getting back online.

The simple solution WAS to reset the router but now that dosn't seem to work either. I have to reset it four or five times to get the conection back andeven then it might only last twenty minutes before I'm back to square one.

[Michelle-TalkTalk]

Hello,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

Michelle

[MClarke]

Yes, the connection seems to be ok now, thank you

[MClarke]

Sorry, I wanted to give it a few days to make sure. Yes the connection seems to be good now

[Michelle-TalkTalk]

Morning @MClarke 

Is your connection now working ok?

Thanks

Michelle

[Chris-TalkTalk]

Hi MClarke,

Openreach have now cleared and closed the fault ticket, Is everything OK at your end now?

Chris

[Debbie-TalkTalk]

Hi @MClarke 

The fault has been assigned to an Openreach line engineer this morning. We should hopefully have further updates later this afternoon.

Thanks

Debbie

[Michelle-TalkTalk]

Good afternoon,

Thanks for confirming. The line test is still detecting a potential external line fault so I've passed this over to Openreach now to complete an external line investigation. We'll re-check the fault first thing in the morning and will post an update back here.

Thanks

Michelle

[MClarke]

Good morning.

Yes, there is a lack of dial tone on the voice service

There is no test socket per say.

If it helps, its a "master socker 5 C"

There is a pannel at the front that can be removed to reveal another connection inside it and I have plugged the micro filter into that to see if that works. The router and phone are also plugged into the micro filter so that should be good to go.

[MClarke]

Is this a wireless device that gets this error when it tries to connect to its WiFi network?

Two diffrent laptops and my phone, all of which come back with the same message

[Michelle-TalkTalk]

Good morning,

Thank you. I've run a test on the line now which has detected a potential fault and the connection looks very unstable. Are you experiencing any issues with the voice service such as noise on the line or no dial tone? 

Does your main socket also have a test socket please? If it does then would it be possible to connect the microfilter, router and phone directly at the test socket so we can re-run the line test again in this set up please?

Thanks

Michelle

[KeithFrench]

Hi @MClarke 

Please can you answer the other question that I posed in my initial reply, namely:-

Is this a wireless device that gets this error when it tries to connect to its WiFi network?

[MClarke]

Account up dated Michelle

And Keith- I have the standard router talk talk gave me several years ago. I'm pretty sure I've seen a few others with the same complaint.

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

What make/model of router do you have? Is this a wireless device that gets this error when it tries to connect to its WiFi network?