on 24-05-2022 07:05 PM
For the past 4 weeks or so I've been experiencing consistent spikes of high latency on my connection.
The spikes tend occur every 3-6 minutes but this varies. They tend to last 15-30 seconds.
I'm primarily basing this on online gaming (FIFA or call of duty on ps5) but as I work from home it affects my calls on MS teams etc.
I've tried a few things so far:
Purchased a new TP link router
Forced separate 5ghz connection
Disconnected all devices except one to test
Connected ps5 through ethernet and wireless
Adjusted connection preference in router setup to favour a device
My usual down speed is somewhere around 50mb and this seems pretty consistent but I don't have any recordings of the ping spikes as not sure how to go about that.
I've run out of things to try based on googling it so have resorted to a post here in the hope that someone has a potential solution
on 25-05-2022 01:13 PM
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 25-05-2022 01:08 PM
thanks for testing the line
ive been running the ping and trace tests but not been able to catch it at the time where its lagging - is there some way i can run a longer test? i imagine it would need 5 mins to catch the spike taking place
on 25-05-2022 12:43 PM
I've run a test on the line now which hasn't detected a fault and the connection stats currently look ok. Would it be possible to run a wired ping and trace route the next time this happens and post the results into the thread please?
on 25-05-2022 06:57 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 24-05-2022 10:02 PM
Hi @Sn1004 your post has been escalated but you need to add your landline phone number to your community profile so that you can be identified please don't post personal details here.