Broadband help

Lobby22 · ‎24-02-2022

I called talk talk on the 14th Feb to cancel my new account as I wanted to stay with BT. The hub has arrived today and BT have informed me tonight the change over is not cancelled. They have informed I need it cancelled tonight or I will be cut off by BT on Monday, how can I get this cancelled tonight as I am not happy.

Sarah russell

Arne-TalkTalk · ‎02-03-2022

Hi @Lobby22

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

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ferguson · ‎24-02-2022

You have left this a bit late haven't you? You do have a cooling off period so call 0345 072 0088 after 9:00 tomorrow and they can arrange your cancellation.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Skynet_TX · ‎24-02-2022

Hi @Lobby22,

Customer Services on live chat is available until 9pm.

Broadband help

I need to get my account cancelled tonight