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For queries about your TalkTalk broadband service.

IP address connection problems

Mcross
Chatterbox
Private Message

on ‎20-09-2023 12:26 PM

Message 3 of 3

When connected to my home internet with my work computers once the inital connection is made it only holds for a few minutes & then the IP address is dropped. This also affects connecting to team viewer from another computer. can anyone suggest how this should be fixed.

Michael Cross
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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎21-09-2023 07:55 AM

Message 1 of 3

Hi Mcross,

 

How are you getting on, if you still need assistance can you please answer Keith's questions


Chris

Chris, Community Team 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎20-09-2023 01:32 PM

Message 2 of 3

Do you mean the IP address of the device connecting to your router? Once connected to the router, do you use a VPN client to connect to your work network? If so the 192.168.1.x the device was originally assigned, will be replaced by an IP address allocated by your employer's network. Is this what you are referring to?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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