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Broadband help

For queries about your TalkTalk broadband service.

IP address connection problems

Mcross
Chatterbox
Private Message
Message 3 of 3

When connected to my home internet with my work computers once the inital connection is made it only holds for a few minutes & then the IP address is dropped. This also affects connecting to team viewer from another computer. can anyone suggest how this should be fixed.

Michael Cross
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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Mcross,

 

How are you getting on, if you still need assistance can you please answer Keith's questions


Chris

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Do you mean the IP address of the device connecting to your router? Once connected to the router, do you use a VPN client to connect to your work network? If so the 192.168.1.x the device was originally assigned, will be replaced by an IP address allocated by your employer's network. Is this what you are referring to?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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