on 29-11-2021 04:23 PM
Message 19 of 19
Hi I seem to be encountering an increasing number of disconnections over the last 14 days along with a decreasing download now down to 16.8 Mbps as measured by Sam knows.
I interacted with the automated diagnostics at the weekend which appeared to indicated first there was and then there wasn't an issue and then suggested I contact chat by which time they were all safely tucked up at home. My router is an HG 8041W.
I haven't as yet tried a 30 minute reboot as whilst that may improve the download I doubt it will cure the disconnections.
Many thanks in advance.
D
I don't work here and all my opinions are my own.
Answered! Go to Solution.
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18 REPLIES 18
on 03-12-2021 11:50 AM
Message 1 of 19
Hi @Debbie-TalkTalk just when you think it is over 15 mins disconnect shortly after I pressed send. Wait and see I'll start a new thread if it continues.
D
I don't work here and all my opinions are my own.
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on 03-12-2021 08:57 AM
Message 2 of 19
Hi Divsec
That's great 🙂 I'm so glad to hear this.
Debbie
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on 03-12-2021 08:51 AM
Message 3 of 19
Hi @Debbie-TalkTalk thanks for asking no unplanned disconnections and speeds back inside contract minimum. Super.
I don't work here and all my opinions are my own.
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on 03-12-2021 08:44 AM
Message 4 of 19
Morning Divsec
How's the connection been since your last post?
Thanks
Debbie
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on 01-12-2021 07:56 AM
Message 5 of 19
Ah right I see. No problem. I'll check back in with you in a few days just to see if the connection has fully stabilised.
Thanks 🙂
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on 01-12-2021 07:54 AM
Message 6 of 19
Hi @Michelle-TalkTalk it's a good thought but this has been going n for a few weeks now, and we live near the coast so get all 4seasons in a day😁🥶🤧🥵
I don't work here and all my opinions are my own.
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on 01-12-2021 07:44 AM
Message 7 of 19
Hiya,
Just a thought but did you have any bad weather prior to this happening as we had quite bad wind/snow on Sunday and I'm wondering if maybe the weather affected this and maybe the router was just a coincidence?
Thanks
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on 01-12-2021 07:40 AM
Message 8 of 19
Morning to you too @Michelle-TalkTalk just the 1 during the night and I wonder if that was the firmware updating? Thanks for your interest, I guess I don't have anything to complain about now as we are back above minimum speeds. Do you think the Huawei router was broken or just having a mid life crisis?
I don't work here and all my opinions are my own.
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on 01-12-2021 07:07 AM
Message 9 of 19
Morning,
I've re-checked the connection stats now and I can see 1 re-connection on the line so far. How have you found the connection so far or is it too early to tell?
Thanks 🙂
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on 30-11-2021 12:38 PM
Message 10 of 19
No problem 🙂
Thanks
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on 30-11-2021 12:35 PM
Message 11 of 19
Thanks 👍
I don't work here and all my opinions are my own.
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on 30-11-2021 12:20 PM
Message 12 of 19
Hey,
Thanks for letting me know 🙂 I'll check the connection stats tomorrow morning if that's ok to see how both the stability and speed are looking?
Thanks
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on 30-11-2021 12:18 PM
Message 13 of 19
@Michelle-TalkTalk sagemcom now installed speeds are better. (Above guarantee)
I don't work here and all my opinions are my own.
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on 30-11-2021 08:36 AM
Message 14 of 19
Hiya,
I'm good thank you, are you ok? 🙂
Ok thanks and we can re-check the stats again.
Thanks 🙂
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on 30-11-2021 08:29 AM
Message 15 of 19
Hi @Michelle-TalkTalk hope you are well I'll see if I can find a sagemcom and pop it on, it might attract a software update. Will advise when installed.
D
I don't work here and all my opinions are my own.
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on 30-11-2021 07:41 AM
Message 16 of 19
Morning,
Sorry to hear this. I've run a line test now which is clear, however I can see re-connections on the line. Do you have a different router that you can test with please?
Thanks 🙂
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on 29-11-2021 04:51 PM
Message 17 of 19
Yes indeed, thanks for that. Who's this David guy.🤫
Divsec
I don't work here and all my opinions are my own.
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on 29-11-2021 04:27 PM
Message 18 of 19
Hi David, I trust you have tried all the usual stuff e.g. checking for noise on the voice side; checking at the test socket etc?
Other than that, you know the score, I am sure our friends in the support team will get on this as soon as they can. 🙂
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