Broadband help

Divsec · ‎29-11-2021

Hi I seem to be encountering an increasing number of disconnections over the last 14 days along with a decreasing download now down to 16.8 Mbps as measured by Sam knows.

I interacted with the automated diagnostics at the weekend which appeared to indicated first there was and then there wasn't an issue and then suggested I contact chat by which time they were all safely tucked up at home. My router is an HG 8041W.

I haven't as yet tried a 30 minute reboot as whilst that may improve the download I doubt it will cure the disconnections.

Many thanks in advance.

D

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Divsec · ‎03-12-2021

Hi @Debbie-TalkTalk just when you think it is over 15 mins disconnect shortly after I pressed send. Wait and see I'll start a new thread if it continues.

D

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Debbie-TalkTalk · ‎03-12-2021

Hi Divsec

That's great 🙂 I'm so glad to hear this.

Debbie

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Divsec · ‎03-12-2021

Hi @Debbie-TalkTalk thanks for asking no unplanned disconnections and speeds back inside contract minimum. Super.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Debbie-TalkTalk · ‎03-12-2021

Morning Divsec

How's the connection been since your last post?

Thanks

Debbie

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Anonymous · ‎01-12-2021

Ah right I see. No problem. I'll check back in with you in a few days just to see if the connection has fully stabilised.

Thanks 🙂

Divsec · ‎01-12-2021

Hi @Anonymous it's a good thought but this has been going n for a few weeks now, and we live near the coast so get all 4seasons in a day😁🥶🤧🥵

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Anonymous · ‎01-12-2021

Hiya,

Just a thought but did you have any bad weather prior to this happening as we had quite bad wind/snow on Sunday and I'm wondering if maybe the weather affected this and maybe the router was just a coincidence?

Thanks

Divsec · ‎01-12-2021

Morning to you too @Anonymous just the 1 during the night and I wonder if that was the firmware updating? Thanks for your interest, I guess I don't have anything to complain about now as we are back above minimum speeds. Do you think the Huawei router was broken or just having a mid life crisis?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Anonymous · ‎01-12-2021

Morning,

I've re-checked the connection stats now and I can see 1 re-connection on the line so far. How have you found the connection so far or is it too early to tell?

Thanks 🙂

Anonymous · ‎30-11-2021

No problem 🙂

Thanks

Divsec · ‎30-11-2021

Thanks 👍

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Anonymous · ‎30-11-2021

Hey,

Thanks for letting me know 🙂 I'll check the connection stats tomorrow morning if that's ok to see how both the stability and speed are looking?

Thanks

Divsec · ‎30-11-2021

@Anonymous sagemcom now installed speeds are better. (Above guarantee)

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Anonymous · ‎30-11-2021

Hiya,

I'm good thank you, are you ok? 🙂

Ok thanks and we can re-check the stats again.

Thanks 🙂

Divsec · ‎30-11-2021

Hi @Anonymous hope you are well I'll see if I can find a sagemcom and pop it on, it might attract a software update. Will advise when installed.

D

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Anonymous · ‎30-11-2021

Morning,

Sorry to hear this. I've run a line test now which is clear, however I can see re-connections on the line. Do you have a different router that you can test with please?

Thanks 🙂

Divsec · ‎29-11-2021

Yes indeed, thanks for that. Who's this David guy.🤫

Divsec

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

ferguson · ‎29-11-2021

Hi David, I trust you have tried all the usual stuff e.g. checking for noise on the voice side; checking at the test socket etc?

Other than that, you know the score, I am sure our friends in the support team will get on this as soon as they can. 🙂

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Broadband help

Increasing disconnection