on 29-11-2021 04:23 PM
Hi I seem to be encountering an increasing number of disconnections over the last 14 days along with a decreasing download now down to 16.8 Mbps as measured by Sam knows.
I interacted with the automated diagnostics at the weekend which appeared to indicated first there was and then there wasn't an issue and then suggested I contact chat by which time they were all safely tucked up at home. My router is an HG 8041W.
I haven't as yet tried a 30 minute reboot as whilst that may improve the download I doubt it will cure the disconnections.
Many thanks in advance.
Answered! Go to Solution.
on 03-12-2021 11:50 AM
Hi @Debbie-TalkTalk just when you think it is over 15 mins disconnect shortly after I pressed send. Wait and see I'll start a new thread if it continues.
on 03-12-2021 08:44 AM
on 01-12-2021 07:56 AM
on 01-12-2021 07:54 AM
Hi @Michelle-TalkTalk it's a good thought but this has been going n for a few weeks now, and we live near the coast so get all 4seasons in a day😁🥶🤧🥵
on 01-12-2021 07:44 AM
Just a thought but did you have any bad weather prior to this happening as we had quite bad wind/snow on Sunday and I'm wondering if maybe the weather affected this and maybe the router was just a coincidence?
on 01-12-2021 07:40 AM
Morning to you too @Michelle-TalkTalk just the 1 during the night and I wonder if that was the firmware updating? Thanks for your interest, I guess I don't have anything to complain about now as we are back above minimum speeds. Do you think the Huawei router was broken or just having a mid life crisis?
on 01-12-2021 07:07 AM
on 30-11-2021 12:20 PM
on 30-11-2021 08:36 AM
on 30-11-2021 08:29 AM
Hi @Michelle-TalkTalk hope you are well I'll see if I can find a sagemcom and pop it on, it might attract a software update. Will advise when installed.
on 30-11-2021 07:41 AM
Sorry to hear this. I've run a line test now which is clear, however I can see re-connections on the line. Do you have a different router that you can test with please?
on 29-11-2021 04:27 PM
Hi David, I trust you have tried all the usual stuff e.g. checking for noise on the voice side; checking at the test socket etc?
Other than that, you know the score, I am sure our friends in the support team will get on this as soon as they can. 🙂