Intermittent WiFi dropout

[Bailey22]

I have recently experienced a problem with intermittent WiFi dropout that is becoming more frequent. When this happens and I interrogate any of my devices I get a message that says (words to the effect of) 'You are connected to the internet but there is no signal. Contact your Internet Service Provider'.

When the dropout occurs, the light on the front of the Huawei DG8041W-2.T5 router is rapidly flickering between red and white. Turning off the router and waiting 5 minutes before turning it back on clears the issue - until the next time!

Do I have a faulty router?

[Debbie-TalkTalk]

Hi @Bailey22 

This could be DLM changing the profile as there isn't a high number of re connections showing.

Would it be ok to keep the router powered up and we can check the connection stats again on Monday morning?

[Bailey22]

Good morning

I connected the router to the master socket at around 1615 on 26 November. The network connection dropped at 1701 on 27 November, so there has been no improvement. 

What happens now?

[Michelle-TalkTalk]

Morning,

I've re-checked your connection stats now and the connection looks stable so far. How has your connection been over the last 48hrs?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Thank you. I'll re-check your connection stats on Friday morning to see how they look.

Thanks

Michelle

[Bailey22]

I have done as you requested and the router is now connected directly to the test socket.  I am happy to leave it like that for a week to see if there is any improvement. 

[KeithFrench]

The test socket @Bailey22 is located behind the master socket's removable faceplate, if you have that design. Ideally, also use a new or known good microfilter.

[Bailey22]

I'm sorry, but you are going to have to be a bit more specific about what you want me to do. 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've re-run the line test now which is clear, however I can see some re-connections on the line. Would it be possible to test the router directly at the test socket for a short period (48hrs) to see if the stability improves please?

Thanks

Michelle

[Bailey22]

Good morning

I'm sorry to tell you that the situation is not much better. The new router was installed on 12th November. Since then the network connection has dropped out on 16th November at 1420 and again at 1715. It then worked until 20th November when the network connection was lost at 1620. After that it worked until 23rd November, losing the network at 1055 and again at 1208. On 24th November the network was dropped at 1805.

So the connection is still unreliable and causing me problems. 

I no longer wait for the router to reboot itself. Once I've noticed that the network has been dropped I reboot the router manually to re-establish the connection. 

Your thoughts would be welcome. 

Kind regards. 

[Michelle-TalkTalk]

Hello,

I'm glad to hear this, thanks for the update 🙂

Thanks

Michelle

[Bailey22]

Good morning Michelle

So far so good but the new router has only been installed for 2 days and 7 hours. I'll continue to monitor it and let you know if any problems recur. 

Kind regards. 

[Michelle-TalkTalk]

Morning,

How has your connection been over the last few days?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Ah ok. I'll check back in with you on Friday to see how the connection has been.

Thanks

Michelle

[Bailey22]

I used the new cable but don't need the microfilter as I have a filtered master socket.

[Michelle-TalkTalk]

Hello,

Ok thank you for confirming. Did you also use the cables and microfilter that came with the replacement router?

Thanks

Michelle

[Bailey22]

I installed a new router yesterday afternoon after the network connection had dropped out yet again. It is far too soon to know if this will make any difference but I will soon let you know if I have any further problems. 

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Bailey22]

Okay. I'll put it in shortly and let you know if there any more problems. 

[Karl-TalkTalk]

Hi

Yes please, try with the new router to see if that behaves the same.

Karl.

[Bailey22]

Good morning

Unfortunately, the firmware reversion has made little or no difference as the network connection has continued to drop out. Most recently yesterday at 1036 (I was listening to the radio via a smart speaker at the time) coming back on around 1200. 

I have had yet another replacement router arrive, so do you want me to install that and return the one I' m using?

Regards.