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Broadband help

For queries about your TalkTalk broadband service.

Internet constantly dropping

senadhazbic
First Timer
Private Message TalkTalk

on ‎12-02-2024 09:36 AM

Message 3 of 3

Hi,

i work from home and hugely depand on internet conection to be in working order at all times. For over a month now i have been experincing internet conectevity in surten part of the days., however in reasent week or so the conection has worsend even more that i am unable to do my work. Can i have somoane to contact me emediatly so we can resolve this issue or i will have no alternative but to ask for my contact to be terminated. 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎12-02-2024 11:20 AM

Message 1 of 3

Hi

 

I've logged this out to Openreach as line tests are picking up a fault.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎12-02-2024 11:01 AM

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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