Internet dropping - Hub keeps white light

[rocketman2]

Our TalkTalk fast hub has been dropping internet connectivity at random and without warning since Saturday. Restarting the router brings it back for an hour or so but this is unsustainable when working remotely. I spent a few hours on a live chat today going through all the troubleshooting that I'd already covered myself. I understand that it needs to be confirmed however it is no less frustrating as I'd already run through every available online help resource. 

The chat ended with a plan to send out a wifi booster which didn't seem to make sense to me as the booster would just relay the signal further so I can join a network with no internet from a further distance? I expressed my concern but was reassured that it would solve the problem and it would never bother me again! I haven't recieved any confirmation texts or emails so I'm not sure this will turn up. I've got a hunch that there has been a firmware update thats messing things up.  It looks like this is countrywide so a faulty firmware push would make more sense than infrastructure damage surely?

Has anyone out there had a solid resolution to this problem?

[Michelle-TalkTalk]

Good morning,

Our engineers have now identified the potential issue and have advised - Update 8:40PM  December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle

[Ady-TalkTalk]

Hi rocketman2, there's an update on the Service Status Dashboard and you can keep tabs on further progress there.

Ady

[rocketman2]

Thanks @Michelle-TalkTalk , I've tried changing the DNS to googles' as mentioned in a seperate thread. So far it seems like it is an improvement but the problem hasnt gone away. I look forward to hearing what the source of the problem is 🙂

[Michelle-TalkTalk]

Good morning,

Apologies, our Network Engineers are currently investigating and working to resolve this fault ASAP. As soon as we receive an update then I will post back here to let you know the latest.

Thanks

Michelle

[Dk117]

I’m glad that this isn’t just me I thought I was going mad! Been experiencing this since Saturday aswell, think I have had to reset my connection about 10+ times since I noticed it happening. Yet to speak to support as I feel that it would be a waste of time. 

Im with you, dodgy firmware update maybe?