Internet stopped working on Tuesday evening (23rd July)

[Luke_B2]

I've tried all the troubleshooting steps but the router light continues to flash orange.

I chatted to an agent for an hour earlier, they came to the conclusion I needed an engineer to visit. They told me their system was down and couldn't book one in so to try again tomorrow.

Is there any way I can get an engineer asap? My partner and I work from home and this is causing us quite a bit of distress.

Any help would be hugely appreciated.

Thanks,

Luke

[Karl-TalkTalk]

Hi

That's great news, thanks for confirming.

I'll drop you a PM for your thoughts about our Community.

Karl.

[Luke_B2]

Hi Karl,

Just to let you know, the new router solved the issue. Thank you very much for your help.

Luke

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Luke_B2]

Thank you 🙂

[Karl-TalkTalk]

Hi

I've located your account from your registered email address.  Router is ordered and should be with you within 48hrs.

Thanks  

Karl. 

[Luke_B2]

Ok thank you very much. Do you need any details from me to send it?

[Karl-TalkTalk]

Hi

I'll send you one out.  I always make sure the router is ruled out.  If an Openreach engineer is arranged, and it is the router at fault, and not their network, they will charge you for their visit, so always good to make sure it's not a router issue before we arrange a visit.

Thanks  

Karl. 

[Luke_B2]

Hi Karl,

No it hasn't, I don't have another router. Do you think it's worth me buying one to test it?

Many thanks,

Luke

[Karl-TalkTalk]

Hi

Has another router been tested to rule out a hardware issue ?

Thanks  

Karl.