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Broadband help

For queries about your TalkTalk broadband service.

Keeping my old router

Jonopotts
First Timer
Private Message TalkTalk

on ‎22-06-2024 11:29 AM

Message 3 of 3

Hi

I'm just trying to find out if I can keep my old router.

I've renewed my contract and been sent a new one with a returns bag for the old equipment.

The old one is a couple of years out of contract but still works so  I would like to keep it as a back-up incase I get any trouble with the new one. I can then quickly switch them over if need be. They look like the same model

 

Cheers

Jon

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎24-06-2024 06:56 AM

Message 1 of 3

Hi Jon,

 

What's the make and model of the previous router please?

 

Thanks

 

Michelle

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎22-06-2024 11:36 AM

Message 2 of 3

If you have trouble with the current one, staff can quickly send out another to test with.

 

If they have already sent out a returns bag for the old one, best to return it.  Failure to do so can incur £50 on your bill, @Jonopotts.

 

Please read the details on this page:

 

https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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